International Call Centre Consultant Telephone

International Call Centre Consultant Telephone

The OfferJoin a well known brand within IT ServicesFlexible working optionsWork within a company with a solid track record of successThe JobYour will includeDigital Certificate of Entitlement (DCE) assistance to retirees and beneficiariesFollows up and assists retirees and beneficiaries who have redeemed a code to join the DCE, but who have not managed to submit a DCE enrolment.

Follows up and assists retirees and beneficiaries who have submitted an enrolment for approval but have not set up an appointment to verify the enrolment.

Follows up and assists retirees and beneficiaries who have missed their appointments for the DCE verification and help them select a new appointment.

Follows up and assists retirees and beneficiaries whose enrolment has been rejected and help them to submit a new enrolmentFollows up and assists retirees and beneficiaries whose enrolment to the DCE has been approved, but that they did not or could not issue the DCE.

Drafts correspondence and responds to telephone enquiries in connection with the above situations.Participates in training activities related to the above work, including installing a test version of the DCE App on his / her phone and conducting test enrolments in order to fully understand how the App functions and use the expertise to help retirees and beneficiaries.

Work implies frequent interaction with the followingJoint Staff PensionFund staff, Importante empresa participants, retirees, and beneficiaries.

Results ExpectedUnder the guidance of the Chief of RMQCU and the Chief of OSS, processes work and related followbased Apps is an advantage.

LanguageEnglish and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Knowledge of another official United Nations language is an advantage.You will be working regular hours. but there is a possibility that you may need to work in shifts sometimes (rare occasions).

The EmployerOur client is an IT Services Company that has been in business for more than 30 years. They provide IT Solutions, Consulting, Systems Integration, Managed Services, Software Development, Maintenance, and other services and have more than 1,500 resources deployed across locations in the United States, Canada, Europe, India, Africa and the Far East.

International Call Centre Consultant Telephone